If you think a our remanufactured cartridge has caused damage to your printer present your claim to us first. In case of damage to laser printer solely due to a our remanufactured cartridge, We will pay for repair or perform the necessary repairs.

If the laser printer is under warranty and the claim for damage is presented to the original manufacturer for warranty repair, the original manufacturer or authorized service representative must deny warranty repair in writing, solely because of the customer's use of a recycled Laser Cartridge. Customer shall provide us with the original denial letter and any and all other documentation including a detailed repair receipt and list of repaired and/or replaced parts. To present a claim, contact our customer service, first.