Is the problem being caused by the cartridge or the printer?

What is making that line on my print out? Do I need a service call on my printer? Get fast answers from us before you call repair guy to spend any money on it.

We provid high quality products you can depend on! Yet, regardless of where you bought your cartridge, new or remanufactured, you may occasionally encounter a printer or print quality problem! We can help!

We want to help you quickly get the answer to one of the most common questions of all: Is the problem being caused by the cartridge or the printer? As our website grows we will be continually expanding our online product support information.

If you need immediate help with a problem, call (800) 686-6376 and ask for Technical Support! --- It's free

[ Simple Tips to identify source of the problem - Cartridge or Printer? ]

You may see many of the problems like this: Any thin black lines from top to bottom of the page, multiple repeating black dots, thick black lines down the right hand side of the paper, or patterns of repeating two or more identical black blotches on either side of the paper. --- Many of these problems can occur with any cartridge, new or remanufactured. The problem may have been caused by a small hard piece of debris or accumulated paper dust. ---------- Replace the Cartridge! If you do not have new cartridge to replace, you can do this test with your old cartridge.

If the print defect continues exactly the same after replacing the cartridge, the problem is most likely the printer's fuser roller and you will probably will need a service call. If the print defect does not reappear with the cartridge replaced, the defeet is from the cartridge and we will replace it at no charge when we are responsible for the problem.

When you are not sure, you may call us at (800) 636-6376 to get quick comment before you decide to call any service guy to spend any money on it.Some printer problems or error messages can be corrected easily and we will walk you through the corrective action!